All our tours have guaranteed departures, although in extremely limited cases, it is possible that we are unable to operate given departure. In these cases, we will provide the same trip on an earlier or later date than the one chosen or another trip with similar features vis-à-vis duration and route. Cancellations of guaranteed departures may arise (without compensation or liability on behalf of FREEDOM JOURNEY INDIATOURISM) in cases of exceptional unforeseen circumstances, among others, wartime conflicts, terrorist attacks, natural disasters, epidemics and economic circumstances that generate a very significant drop in the expected sales.

Orientation tour Means the tour with panoramic views while the coach roams that particular area. Neither Driver nor any particular guide will be providing guiding service for this type of tour. This is very limited to time as well, as generally, these tours are done enroute to an arriving destination. It might be of 1hr or 2hrs as the time allows.

·         TRANSPORT:

The services provided by FREEDOM JOURNEY INDIA are overland and are made by coach, with the size of the vehicle being adapted according to the number of passengers. FREEDOM JOURNEY INDIA does not have coaches with access ramps for wheelchairs. If the number of registered participants on a circuit is very low, in order to fulfil our commitment of “Guaranteed Departures”, FREEDOM JOURNEY INDIA may provide as a transport a private vehicle or minivan driven by our guide. Likewise, a section of the trip could be undertaken by regular train, airplane, bus or cruise, in which

 case, customers will not be assisted by an accompanying tour guide. On numerous routes, there will be one or more changes of coach / guide during the tour. Toilets on coaches:  Many coaches do not have a toilet. Where toilets are available, travelers are asked to limit its use (due to odors and absence of places where emptying and cleaning will be done of the coach as the coach get cleaned only when it goes back to its HUB after completion of the whole itinerary). Some coaches are fitted with toilets provided on a fee-paying basis (thus allowing free but moderate usage).

The customer must behave properly at all times. The driver may refuse to allow a passenger to board the vehicle or eject passengers from the vehicle if they are unfit to travel for whatever reason (for example, being intoxicated or abusive).

A driver may refuse to continue a journey if he believes a passenger(s) may put the safety of other persons and/or the contents of the vehicle and/or the vehicle itself at risk.

Customers may not /eat on the bus: no coffee, tea, lemonade, alcohol, wine or beer, but only water in plastic bottles.

Customers are forbidden to smoke on the bus.

There will be a penalty charged for any damage caused by the customer to the vehicles.

Types of damage:

Dirtying, breaking or tearing of seat(s): 100 € per seat.

Breaking the eating tray in front of a seat: 150 € per tray

Dirtying, breaking or tearing the curtain covering a window: 100 € per curtain.

Damaging the WC: 200 €

Breaking window(s): 450 € per window

·         LUGGAGE

The luggage allowed for each passenger on our tours is limited to one piece of a maximum of 30 kg. per person (note airlines and trains have their own limits, normally lower, to be respected). FREEDOM JOURNEY INDIA may refuse to accept excessively bulky luggage. FREEDOM JOURNEY INDIA is only responsible for the luggage, one piece per person.

The passenger is fully responsible for its luggage during the entire journey except in the above-mentioned case.

It is allowed to take a small handbag in the coach cabin, although the passenger is responsible for their custody. Never leave your belongings on the bus; take them with you, even at the stops, because FREEDOM JOURNEY INDIA shall not be responsible for loss or theft, nor for your personal belonging left or forgotten on the coach.

·         MEALS

 Our tours have a meal schedule. The different nationalities and cultures who cohabit in our groups make it impossible to satisfy all preferences, due to which FREEDOM JOURNEY INDIA chooses menus in keeping with the destination visited on occasions, although the majority are Indian cuisine. Due to the condition of group travel, it is not possible to reserve special petitions and there shall be no reimbursement if the traveler does not consume the meals included. Although We request you to Inform the community of the pax in advance to us so that we try our level best to provide the Food type somewhat similar to their local food.

·         MODIFICATIONS OF BOOKINGS

Changes made to a confirmed booking prior to the start of a trip and more than 10 days before departure (changes to arrival or departure date, change of tour, etc.) are subject to a penalty equivalent to the processing fees that are listed in the cancellation section.

We shall not be held responsible for the expenses arising from the need for cancellation and reissue of flights due to the data FREEDOM JOURNEY INDIA has provided being different to those of the passenger at the moment of boarding. Additional expenses shall be applied according to the regulations of regular line companies, due to changes in reservations on circuits that include flights, trains, or on special dates.

·         HOTELS

Standard Check-in, check-out: The hotel check-in is usually about 14:00hrs. and the check-out about 10:00 hrs. If you want your room to be available for more time, consider booking an extra night. Early checkin& Late check out are not guaranteed at all.

Full details of the hotels are available in the Respective Hotel Website

The information is indicative of the standard of planned hotels, the final list of hotels that are confirmed for the trip will be informed before 6- 7 days of Departure Date.

Hotel charge Security Deposit Amount at the time of check in which is Refundable at the time of check out or after 48 -72 hrs of check out. We Do not have any Intervention or Liability regarding this amount as it will be direct dealing of the Guest and Respective Hotel.

In case of Any Damage done by the Guest at the Hotel property or some behave which is against the Policies of the Hotel, Concerned authority might charge or levy penalty to the Guest for the same which is totally sole discretion of hotel and we don’t have any liability for the same.

We might be obliged to replace the foreseen hotel during the high season, with other similar of the same category before arriving at the destination.

The passenger is responsible for all damages caused in the hotels / coaches, for injuries caused to other passengers and third parties, as well as for fines and expenses that FREEDOM JOURNEY INDIA is obliged to pay to the authorities on their behalf.

Location and comfort: Our hotels are not luxury but the basic ones with small area of room, but they have the necessary comfort, located near the city and/or in peripheral areas, although always linked to the city center by public transport.

Double, twin & triple rooms: We cannot guarantee that all the rooms in the hotels will have double beds and it is possible that, in some hotels, the room will be a twin room (two single beds). In many hotels there are no triple rooms, with these actually being a double room (one or two beds) with an additional bed which in some cases might be a sofa-bed or a folding bed resulting in conditions, space available and comfort lower than double rooms. We do not recommend booking triple rooms for three adults, we would only suggest this for families travelling with a child. Regarding the twin-bedded room, in some cases, some hotel chains may provide a double bed and a sofa-bed with lower comfort than a normal bed. On some ferries with overnight passage, the accommodation maybe in cabins with bunks.

Kettles, tea / coffee facilities: It is not usual for there to be kettles or facilities to prepare tea or coffee inside the rooms of European hotels. Those can be arranged by calling at reception by the guest directly which might or might not be charged by the hotel.

Safety boxes: We recommend keeping personal belongings such as basic and important documents like passport, money, jewelry, electronic items or valuables in the safety boxes of the hotels, most of the time existing in the rooms, sometimes in the Reception. Do not leave your valuable things in the room (even if they are kept inside your luggage), and pay attention to your bags in the common areas of the hotel such as the reception, restaurant or breakfast room, etc. since  We will not accept any liability for the loss or theft of luggage occurring at the hotels nor responsibility for the loss or theft of the above mentioned Personal Belongings.

Guide Service

All our overland routes, unless otherwise noted, include the support of accompanying tour guides (English speaking) and local guides. If the customer undertakes a sector of a circuit, the assistance of the guides begins at the moment when the group that constitutes the tour arrives in the place where the passenger will join it.

·         TOUR OPERATION CONDITIONS- :

If we do not have minimum 20 Pax required to operate the group tour, we might operate the tour on other date or we can withdraw the tour departure.

If the group will reach late due to traffic jam or any other justify reasoning. It's possible that we can cancel the sightseeing/excursion.

In the event of a breakdown of a coach on a touring holiday, our liability will be limited; if, for any reason we cannot provide a replacement coach and that you miss out on a significant attraction we will reimburse the amount which we have paid to the supplier, though we will endeavor to replace the coach at the earliest. However sometimes delays will occur due to many reasons beyond our control. In this event we are also entitled to use a replacement coach that we deem fit to conclude the rest of the journey. The replacement coach may or may not have the same amenities as the original coach. Passengers will be responsible for any services missed out by them due to not following the stated time; this includes meals, transfers, sightseeing, flight, etc.

2020

In the event customers wish to take a trip during 2020 which starts at the time of allocating this Brochure, FREEDOM JOURNEY INDIA will maintain the price indicated in this brochure (except on specific dates) if passengers reserve on firm basis with a deposit being received before the 10th of January 2020. This booking does not allow changes on the itinerary, departure date or names. FREEDOM JOURNEY INDIA will not accept any responsibility for the variations resulting from the possible changes made in the itineraries between different seasons.

·         PASSENGERS

A moderate degree of physical health and physical ability is required to participate in our tours. In the event of any passenger with special physical or mental needs, or in cases where a passenger over 65years of age is travelling alone, FREEDOM JOURNEY INDIA must be informed inwriting at the time of booking, which will be analyzed on a case by case basis. In cases in which the customer accepts the tour, FREEDOM JOURNEY INDIA cannot assume any responsibility in relation to the difficulty or impossibility that the said passenger may encounter in undertaking the activities planned for the tour package, nor can FREEDOM JOURNEY INDIA assume any responsibility for providing assistance for their adaptation to, or continuation of, the trip.In extreme cases, they must travel accompanied by a person who guarantees assistance and care for their correct adaptation to the circuit, costs at their expense. No reservations will be accepted, and FREEDOM JOURNEY INDIA reserves the right to suspend any tour for passengers whose physical and/or mental conditions make their participation in it very difficult or dangerous to themselves or others.

FREEDOM JOURNEY INDIA likewise reserves the right to exclude passengers who significantly disrupt the smooth-running of the trip.

·         DOCUMENTATION - :

All passengers must bring their valid documentation (passport, visas, health certificates, etc.), with the problems and disadvantages that may arise from non-compliance with this norm being their full responsibility. The interruption of the services taken out is not considered “Cancellation for force majeure” where the passenger is not carrying the required documentation or in instances where the traveler is denied passage through any border for this reason. It should be pointed out that we often note that the European border authorities deny transit to passengers who they believe have acquired the trip for purposes other than tourism (immigrants). FREEDOM JOURNEY INDIA cannot undertake any arrangements or make any reimbursement for services that cannot be used in such cases. Cancelling a tour before it starts due to a rejected visa application is, however, considered to be through force majeure (provided that this is documented or noted in the passport, and that we are notified within 72 hours following the refusal)

·         COMPLAINTS - :

In the event of any breach of the contracted services, FREEDOM JOURNEY INDIA requests that passengers ask our accompanying tour guide or correspondent representative for a written note that specifies the aforementioned failure. In the event that this is not feasible for one reason or another, please let us know as soon as possible about the error that has been noted so that we can try to find a quick solution to the problem. FREEDOM JOURNEY INDIA guarantees that it will respond to all written reports and complaints that are received within 40 days following the date that the trip is completed, through the operator that made the sale in the country of origin. FREEDOM JOURNEY INDIA will not deal with complaints that are received after the specified date, given